Privacy Policy

A legal disclaimer

1. Introduction

Aquarius Consultancy operates as an immigration document support service based in Sydney, New South Wales, Australia, through our website at https://www.aquaconsult.com.au/ . We are committed to protecting your privacy and personal information. This Privacy Policy aims to clearly and transparently explain how we collect, use, disclose, store, and secure your personal information and outlines your rights under Australian law.

We comply with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs) contained within it. By using our Site and services, you consent to the handling of your personal information as described in this policy.

2. Personal Information We Collect

We may collect the following types of personal information:

Identity and Contact Information: Such as your name, email address, phone number, postal address, date of birth, passport details, etc.
Immigration-Related Details: To provide our document support services, we may collect information relevant to your immigration application, such as educational background, work history, skills assessment details, family member information, visa application history, etc. This may include Sensitive Information (as defined below).
Financial Information: Billing address and limited payment details when processing payments (please note, we typically use secure third-party payment processors and do not store full credit card information).
Technical Data: When you visit our Site, we may automatically collect your IP address, browser type, device information, access times, pages viewed, and referring URL through cookies and similar technologies.
Communication Content: Records of your communications with us via email, contact forms, chat tools, or telephone.

Sensitive Information: In the course of providing immigration support services, we may need to collect "Sensitive Information" as defined by the Privacy Act, for example, your racial or ethnic origin (potentially relevant to visa applications), health information (e.g., related to medical examinations), criminal record (e.g., related to character checks), etc. We will only collect Sensitive Information with your explicit consent, or where required or authorised by law.

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from You: When you enquire about our services via a website form, create an account, subscribe to a newsletter, communicate with us, or engage our services.
Automatically: Via cookies and log files when you browse our Site.
From Third Parties: With your consent, from other relevant parties such as migration agents, lawyers, educational institutions, or employers (though we will typically seek key information directly from you).

4. Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information primarily for the following purposes:

To provide you with the immigration document support, consultation, and related services you request.
To process your enquiries, requests, and payments.
To manage our business relationship with you, including customer service and support.
For internal purposes such as data analysis, auditing, business planning, service improvement, and research and development.
To send you marketing communications (e.g., newsletters, service updates) where you have consented to receive them. You can opt-out at any time.
To comply with our legal and regulatory obligations under Australian law, including regulations related to immigration advice.
For essential administrative purposes such as website operation, troubleshooting, data security, and fraud prevention.
To disclose to relevant government authorities (e.g., Department of Home Affairs, regulatory bodies) where required or authorised by law.

We will not use or disclose your personal information for a secondary purpose that is not directly related to the primary purposes listed above, unless:

You have consented;
You would reasonably expect us to do so; or
It is required or permitted by law.

5. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: Third parties who provide essential services to our business operations, such as IT system hosting, payment processing, data analytics, email distribution, or professional advisors (e.g., accountants, lawyers). These providers are contractually bound to protect your information.
Your Authorised Representatives: To your nominated migration agent, lawyer, or other authorised representative upon your instruction.
Legal Requirements: We may disclose information when compelled by law, regulation, court order, or governmental request.
Business Transfers: In connection with a merger, sale of company assets, financing, or transfer of all or a portion of our business to another company, your personal information may be transferred as part of the transaction.
With Your Consent: In other specific circumstances with your explicit consent.

We do not routinely disclose personal information overseas, except where necessary to provide our services (e.g., using cloud storage servers located overseas). Where cross-border disclosure occurs, we will take reasonable steps to ensure the overseas recipient adheres to similar standards of privacy protection and we will comply with the relevant requirements of the APPs.

6. Security and Storage of Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, modification, disclosure, misuse, or loss. These measures include:

Using secure servers and encryption technologies (e.g., SSL) to protect data in transit.
Restricting access to personal information to our employees and contractors on a need-to-know basis.
Regularly reviewing our data collection, storage, and processing practices.
Securing physical files.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Once we receive your information, we will use commercially acceptable efforts to prevent unauthorised access.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Cookies and Tracking Technologies on Our Site

Our Site uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and personalise content. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect some functionalities of the Site.

8. Your Rights and Choices

Under Australian privacy law, you have the following rights:

Access: To request access to the personal information we hold about you.
Correction: To request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
Complaint: To make a complaint if you believe we have breached the APPs.
Anonymity or Pseudonymity: To interact with us anonymously or by using a pseudonym where it is practicable to do so.
Opt-out of Marketing: To opt-out of receiving marketing communications from us by using the "unsubscribe" link in any marketing email or by contacting us directly.